Once you place an order with Sholex Group and such order has been processed, you shall not be permitted to cancel or modify such order. You can only return damaged products or products that are not as per your order. Returns must comply with the return conditions as set out in our returns and refund policy. Any return for damaged products to be reported on the same day of receipt of delivery.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After failed delivery attempts by our courier agencies.
• Package refused by recipient.
• Weight / Volume / Quantity issues. Please review our Weight / Volume / Quantity guides on our products carefully before making your purchase.
• Products returned in a used or damaged condition.